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Frequently Asked Questions

Questions? Start Here.

We've answered the questions Customers most often have about CFM, from targeting and Prospect Review to unique messages, manual submissions, proof, Customer Portal access, follow-ups, replies, timing and Campaign completion.

GENERAL QUESTIONS

General Questions

CAMPAIGN REQUIREMENTS & TARGETING

Campaign Requirements & Targeting

PROSPECT RESEARCH

Prospect Research

PERSONALIZED MESSAGES

Personalized Messages

MANUAL SUBMISSION & PROOF

Manual Submission & Proof

LIVE CAMPAIGN SHEET & TRANSPARENCY

Live Campaign Sheet & Transparency

FOLLOW-UPS

Follow-Ups

REPLY MANAGEMENT & NOTIFICATIONS

Reply Management & Notifications

CAMPAIGN CHANGES, PAUSING & TIMING

Campaign Changes, Pausing & Timing

CAMPAIGN COMPLETION, REFUNDS & DELIVERY

Campaign Completion, Refunds & Delivery

PROOF RETENTION

Proof Retention

RESULTS & EXPECTATIONS

Results & Expectations

CUSTOMER PORTAL & ACCOUNTS

Customer Portal & Accounts

CUSTOMER COMMUNICATION & SUPPORT

Customer Communication & Support

BEFORE YOU REQUEST A CAMPAIGN

Before You Request a Campaign

From Request to Execution

Where the FAQ Fits Into the Campaign Journey

01Campaign Request
02Campaign Review
03Acceptance
04Payment & Onboarding
05Prospect Research
06Customer Prospect Review
07Enrichment & Unique Message Preparation
08Live Campaign Data Ready
09Manual Outreach
10Tracking & Proof
The standard Prospect Review period is currently 48 hours, with the actual Campaign deadline shown in the Customer Portal. Customers can flag genuine concerns or finish the review early; Prospect Review is not a requirement to approve every prospect individually.
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